Responsible Gaming

Keep gambling in perspective

Gambling involves risk. Games are based on chance, and there is no reliable strategy that can guarantee a win. Previous results do not change the outcome of a future game, and a losing session does not make a win more likely. Treat any money used for gambling as entertainment spending that may be lost in full.

Only gamble with money that is available after essential expenses have been paid. Gambling should never come before rent, mortgage payments, food, utilities, education, medical costs or other financial commitments. Do not borrow money, use credit intended for necessities or sell possessions to fund play. If gambling affects your ability to meet everyday costs, stop playing and seek support.

Practical habits for safer play

• Decide how much time and money you can afford to spend before you start.
• Set a budget for gambling and keep it separate from money needed for living costs.
• Never chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape a problem.
• Take regular breaks and do not play continuously for long periods.
• Keep gambling private from people who may be affected by your spending or time away.
• Remember that bonuses, promotions and free-play offers do not remove the risk of losing money.

A win is not income, and gambling should not be included in a household budget as a source of earnings. If you choose to gamble, make a decision about your spending before you begin and accept that the result is uncertain.

Use the controls available to you

Setting limits can help you stay aware of your gambling and reduce the chance of spending more than intended. Depending on the features available on your account, you may be able to set or request controls for deposits, losses, time spent or session length. Check your account settings and available responsible gaming options before playing.

Types of limits to consider

• A deposit limit can restrict the amount added to your account during a chosen period.
• A spending or loss limit can help define the maximum amount you are prepared to lose.
• A time limit can help you manage the length of a session or the amount of time spent gambling.
• A reality check or activity reminder can prompt you to review how long you have been playing.
• A cooling-off period can temporarily prevent or discourage further play when you need a break.
• Self-exclusion can restrict access to an account for a selected period or until further steps are completed.

Choose limits that reflect what you can genuinely afford, rather than an amount that feels comfortable only after you have started playing. If a limit is difficult to change, treat that as a helpful safeguard. Do not try to work around a limit by opening another account, using another person’s account or asking someone else to deposit for you.

If you want to take a break or close your account, use the responsible gaming or account support options available on the website. A request may be subject to verification and any applicable legal or operational requirements. We may also take steps to restrict or suspend access where there are concerns about safer gambling, account security, age or compliance.

Never allow another person to use your account, and do not use an account belonging to someone else. Account sharing can make it harder to maintain limits and may create safety, privacy and verification risks.

Recognise when gambling may be a problem

Problem gambling can develop gradually. It may affect a person’s finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait until a serious problem occurs before taking a break or asking for help. Support is available for anyone who feels uncertain about their gambling, including family members and friends.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Hiding gambling activity, deposits, withdrawals or losses from family and friends.
• Feeling restless, irritable or anxious when you cannot gamble.
• Using gambling to cope with stress, loneliness, boredom, sadness or other difficult feelings.
• Borrowing money, missing payments or selling belongings because of gambling.
• Neglecting work, study, relationships, sleep or other regular responsibilities.
• Returning to gambling after deciding to stop or take a break.
• Thinking about gambling for much of the day or planning how to obtain more money to play.
• Feeling guilt, shame or distress about your gambling but continuing anyway.

One or more of these signs may indicate that your gambling is no longer under control. Stop playing, remove access to available gambling funds and speak with someone you trust. Consider using account restrictions or self-exclusion rather than relying only on willpower.

If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent help through appropriate emergency services or a qualified health professional in Australia. Gambling-related stress can affect mental health, and it is important to get immediate assistance when there is a serious risk to your safety.

Support for you and people close to you

Talking to someone early can make it easier to regain control. Consider speaking with a trusted family member, friend, counsellor, psychologist, doctor or financial counsellor. Australian gambling support services can provide confidential information, counselling and practical guidance. Search for an appropriate service in your state or territory, or ask a health professional to help you find one.

Professional support can help with budgeting, urges to gamble, financial stress, relationships, anxiety and other concerns connected with gambling. You can seek help even if you are not sure whether your gambling meets the definition of a gambling problem. Support may also be available for partners, parents, friends and other people affected by someone else’s gambling.

If you decide to stop

1. Stop gambling and use the available account break, restriction or self-exclusion options.
2. Remove saved payment methods and reduce easy access to money used for gambling.
3. Tell a trusted person what you are doing and ask them to support your decision.
4. Write down debts, upcoming expenses and essential costs so you can understand your financial position.
5. Avoid gambling-related advertising, discussions or environments that may trigger an urge to play.
6. Replace gambling time with activities that support your health, relationships, work or interests.
7. Contact a qualified support service if urges continue or if gambling has caused financial or emotional harm.

A lapse does not mean that change is impossible. If you gamble after taking a break, review what happened, restore your restrictions and seek support. Be honest about losses and avoid trying to recover them through further gambling.

Age, account safety and our approach

Gambling is only for people who meet the applicable minimum legal age. Do not create or use an account if you are underage. Parents and carers should take reasonable steps to prevent children from accessing gambling services, including keeping devices, passwords and payment methods secure and using suitable device controls.

Keep your account details confidential and use a strong, unique password. Contact the website through the available support channels if you believe another person has accessed your account or if you need help with a responsible gaming setting. Do not provide another person with access to your account, payment method or verification information.

Reef 33 Casino supports informed and responsible participation. We may provide information about safer gambling, encourage the use of limits and respond to signs that an account may require review. Where appropriate, access may be restricted, suspended or closed in line with applicable laws, account terms and responsible gaming procedures.

This page is general information and is not financial, legal or medical advice. Gambling laws and support arrangements can vary across Australia. Make sure you understand the risks and any rules that apply to you before using an online gambling service. If you are unsure whether gambling is suitable for you, do not play and seek independent advice.