Reef 33 Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the Reef 33 Casino website, account services, games, promotions and related features. They form an agreement between you and the operator of the service. If you do not agree with any part of these terms, you should not use the website or its services.

You may use Reef 33 Casino only where online gambling is lawful for you. You are responsible for checking the laws that apply in your location before registering or playing. Access may be restricted in some jurisdictions, and Reef 33 Casino may refuse or limit access where use of the service is not permitted.

You must be at least 18 years old and legally able to enter into these terms. You must not use the website if you are under the legal gambling age, subject to a gambling exclusion, or prohibited from gambling for any other legal or personal reason. Reef 33 Casino may ask for information or documents to confirm your age, identity, location or eligibility.

You are responsible for providing accurate, complete and current information during registration and throughout your use of the service. If your details change, you should update them through the available account facilities or contact the support channel provided on the website. Providing false, misleading or incomplete information may result in account restrictions or closure.

Account security

Your account credentials must be kept confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access. Do not share your password, allow another person to use your account or create multiple accounts unless expressly permitted. You should choose a strong password, use appropriate device security and log out when using a shared device.

2. Accounts, funds and game play

Only one personal account should be maintained for each player unless the website expressly states otherwise. Accounts are for individual use and must not be sold, transferred, rented or used on behalf of another person. You must not deposit or play using funds that belong to someone else.

You may be required to complete identity or payment verification before certain account functions are made available. Verification is intended to protect players, payment systems and the integrity of the service. If requested information is not provided within a reasonable period, access to some or all account functions may be delayed, restricted or suspended.

Deposits must be made using a payment method that you are authorised to use. You must not use the website to move funds for another person, conceal the source of funds or conduct unlawful activity. Payment methods may be subject to their own terms, processing requirements and fees. Reef 33 Casino does not control the policies of external banks, card providers or payment services.

Game play is subject to the rules displayed for the relevant game or feature. You should review those rules before placing a wager, including information about stake options, outcomes, game mechanics and any applicable conditions. A wager is generally treated as accepted when it is recorded by the system, unless the applicable game rules or these terms provide otherwise.

If a technical fault, communication error, software defect or other system issue affects a game or transaction, Reef 33 Casino may take reasonable steps to correct the error. This may include cancelling affected activity, reversing an incorrect result or restoring an account to the position that applied before the issue. Players must not deliberately take advantage of a known error and should report suspected faults through the available support channel.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, applicable game conditions and the requirements of the payment method selected. The name and details associated with a payment method may need to correspond with your verified account information. Additional information may be requested before a withdrawal is completed.

You should review the withdrawal information shown on the website before submitting a request. Processing times can vary because of verification, payment providers, weekends, public holidays, security checks and other factors outside the website's direct control. Any applicable fees, restrictions or minimum requirements will be shown where relevant.

3. Promotions and responsible gambling

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry arrangements, qualifying activity, restrictions and any conditions applying to rewards. You should read the specific promotion terms before taking part. If there is a conflict between a promotion's terms and these general terms, the promotion terms will apply only to that offer.

Unless expressly stated otherwise, a promotional offer is intended for one eligible person and one account only. Reef 33 Casino may remove or decline an offer where it has been obtained through misuse, multiple accounts, misleading information, prohibited activity or a breach of the relevant conditions. Promotional rewards may not always be available as cash and may be subject to play-through or other requirements stated in the offer.

Gamble responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you start and take regular breaks. Never gamble when you are upset, under the influence of alcohol or drugs, or trying to solve financial difficulties.

• Set personal deposit, spend or session limits where those tools are available.
• Keep track of the time and money you spend gambling.
• Do not chase losses or increase your stakes to try to win back money.
• Use cooling-off, time-out or self-exclusion options if you need a break.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
• Contact the support channel shown on the website if you need help understanding available player-protection tools.

A request to close or restrict an account for responsible gambling reasons should be treated seriously. You must not attempt to avoid a restriction by opening another account or using another person's account. Any request for self-exclusion or account closure may be handled in accordance with the procedures and requirements applicable to the service.

4. Acceptable use, privacy and intellectual property

You must use the website lawfully, honestly and in a way that does not interfere with other players or the operation of the service. You must not use automated tools, bots, scraping software, viruses, malicious code or other technology intended to disrupt, manipulate or gain unauthorised access to the website.

• Attempting to bypass security, account controls or geographical restrictions.
• Exploiting software errors, payment errors or game vulnerabilities.
• Using another person's identity, account, payment method or personal information.
• Engaging in fraud, money laundering, collusion or any other unlawful activity.
• Uploading or transmitting material that is abusive, threatening, defamatory or harmful.
• Interfering with games, promotions, systems or the experience of other players.

Reef 33 Casino may monitor activity and review transactions where reasonably necessary for security, compliance, fraud prevention, responsible gambling or service integrity. Where concerns arise, the operator may delay a transaction, request information, restrict an account or take other action permitted by applicable law and these terms.

Personal information is handled in accordance with the applicable privacy information published on the website. That information explains how personal data may be collected, used, stored and disclosed, and describes relevant choices and rights. You should read it before using the service and ensure that information supplied to Reef 33 Casino is accurate.

The website, including its text, design, logos, graphics, software and other content, is protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without permission, except where the law allows it.

5. Suspension, liability and changes

Reef 33 Casino may suspend, restrict or close an account where there is a suspected breach of these terms, a concern about identity or payment information, suspected unlawful or fraudulent activity, a responsible gambling request, a technical or security issue, or another legitimate operational reason. Where appropriate, you may be given information about the reason and any available review process.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements, payment rules and the circumstances of the closure. Funds connected with fraud, unlawful activity, a chargeback, an unresolved payment issue or a material breach may be withheld or reviewed where permitted. Nothing in these terms removes rights that cannot lawfully be excluded.

The website and its services may be unavailable from time to time because of maintenance, updates, faults, network problems, payment interruptions or events outside reasonable control. While reasonable care may be taken to provide a reliable service, uninterrupted access and error-free operation cannot be guaranteed. You are responsible for your device, internet connection and any charges imposed by your service provider.

To the extent permitted by law, Reef 33 Casino is not responsible for losses caused by your failure to keep account details secure, your misuse of the website, events outside reasonable control or information supplied by you that is inaccurate or incomplete. Nothing in these terms excludes or limits liability, consumer guarantees or other rights that cannot be excluded or limited under applicable Australian law.

Updates and interpretation

These terms may be updated from time to time to reflect changes to the service, law, security requirements or operating practices. The latest version will be published on the website, and the date or other update information may be shown with it. Continued use of the service after an update means that you accept the revised terms. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These terms should be read together with the website's privacy information, responsible gambling information, game rules and promotion terms. If you have a question or complaint, use the customer support channel available through the website. A support request should include enough information for the matter to be reviewed, but you should not send passwords or unnecessary sensitive information.